Frequently Asked Questions

faq

1. How do I find out if you carry a specific style and/or brand in my size?
Please contact our store at 519-537-ADEN (2336) and speak with one of our associates!
2. Do you have online ordering?
We currently do not have online ordering.
3. What is your return/exchange policy?
• All items unworn with original box and original receipt.
• Regular priced items 10 days from the date of purchase – exchange or store credit.
• Sale Priced Items – final sale.
• Items with a gift receipt – exchange or store credit.
We’re always hiring, Please visit our Careers page to see available positions.
We always want to save you money, check out our latest offers on our Sales & Promotions page.
6. Do you have a loyalty program?
Yes we do! Every time you shop at our store you collect points. Each point is worth a dollar. Earn 10 points or more and you can redeem them on your next purchase!
7. If you do not carry a style I am looking for, can I order it?
If it is a brand that we carry, and they have the item in stock, we can bring it in for you. You MUST be sure of your size, as special orders are non-refundable, so we suggest you visit us to ensure proper sizing.
8. I have a problem with an item I purchased? What do I do?
Please contact our store at 519-537-ADEN (2336) and speak with one of our associates! We will do our best to help.
9. How do I subscribe to your newsletter?
We’re glad you’re interested, please fill in your name and email in the form below and to either subscribe or unsubscribe from our mailing list.
10. What are your store hours?
MONDAY TO FRIDAY: 9:00AM – 8:00PM
SATURDAY: 9:00AM – 6:00PM
SUNDAY: 11:00AM – 5:00PM

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