Refund policy

We offer a 7-day return period for eligible merchandise.

For online purchases, return requests must be submitted within 7 days of delivery through Aden Footwear’s Shopify self-serve return option.

Return Eligibility

To be eligible for a return or exchange:

  • Footwear must be unworn and returned in its original, undamaged box.

  • Clothing must be unworn with original tags attached.

  • Accessories must be unworn with original tags attached.

  • Merchandise must be returned in its original condition.

All returned merchandise is subject to inspection by Aden Footwear.

Items showing signs of wear or use, or items returned without their original packaging, may not be accepted. You can always contact us for any return question at receiving@adenfootwear.ca.

Starting an Online Return

Online return requests must be submitted through Aden Footwear’s Shopify self-serve return option within 7 days of delivery.

If you experience any issues submitting your return request, please contact us at receiving@adenfootwear.ca before sending your item back.

Once we review and approve your request, you will receive return instructions.

Please do not send merchandise back before receiving return approval. Items returned without prior approval may not be accepted.

Returns should be sent to:

Aden Footwear

669 Dundas St.

Woodstock, ON

Canada N4S 1E5

For questions regarding a return, please contact receiving@adenfootwear.ca.

Return Shipping

Customers are responsible for the cost of return shipping.

Once your return request has been approved, you may purchase a return shipping label from Canada Post or another trackable shipping provider and send the merchandise to the return address provided above.

We strongly recommend using a trackable shipping service and retaining your tracking information until your return has been completed.

Original shipping charges are non-refundable.

If an item is defective, damaged, or incorrect when received, please contact us before returning the item so we can provide the appropriate instructions.

Exchanges

Eligible regular-priced merchandise may be exchanged within the 7-day return period, subject to product availability.

Customers are responsible for the cost of returning the original merchandise to Aden Footwear.

Once the returned merchandise has been received and inspected, the requested exchange will be processed if the replacement item is available.

Refunds

Regular-priced purchases may be returned for a full refund within 7 days of delivery, provided they meet the return eligibility requirements.

Once the returned merchandise has been received and inspected, approved refunds will be issued to the original payment method.

Sale and Clearance Items

All sale and clearance merchandise is final sale.

Sale and clearance items cannot be returned or exchanged.

Damaged, Defective or Incorrect Items

Please inspect your order when it is received.

If your merchandise is defective, damaged, or you received the wrong item, please contact receiving@adenfootwear.ca as soon as possible.

Please provide your order number and photos of the issue where applicable so we can review the situation and provide return or replacement instructions.

Processing Your Return

Once your returned merchandise has been received, Aden Footwear will inspect it to confirm that it meets the return eligibility requirements.

After the return has been approved, the applicable exchange, store credit, or refund will be processed according to our return policy.

For any questions regarding returns or exchanges, please contact receiving@adenfootwear.ca.